B1 waiting hall at Sky Eye Clinic

Video information policy

How the clinic’s cameras record, and your rights

Sky Eye Clinic runs CCTV for two reasons: patient safety and crime prevention inside the hospital, and safety management of the parking lot. You can ask to see, confirm or delete footage of yourself.

This page sets out the policy that was announced on 31 August 2015 and took effect on 1 September 2015.

Purpose

Why the cameras are there

The clinic installs and operates video information processing devices under Article 20, Paragraph 1 of the Personal Information Protection Act, for these purposes:

  • Patient safety and crime prevention inside the hospital
  • Safety management of the parking lot facilities

The manager responsible for installation must gather the views of relevant experts and stakeholders. This may be done by an administrative notice or opinion gathering under the Administrative Procedures Act, or by briefings, surveys or polls of local residents affected by the installation.

Coverage

Where and when they record

ItemDetail
Number of cameras4 outside, 20 inside
Area recordedEvery hospital floor and the main areas of the outdoor parking lot
Recording hoursContinuous, 24 hours a day
OutsourcingInstallation and management are not outsourced
Responsibility

Who looks after the footage

Personal video information protection supervisors

  • Designated supervisors in the Management Support Office protect the footage and handle complaints
  • To reach them, send a message via the consultation channels
Your rights

Viewing or deleting footage

What you can ask for

At any time you may ask the operator to let you view your personal video information, to confirm that it exists, or to delete it.

This applies to footage in which you appear, and to footage clearly needed to protect someone’s life, body or property in an emergency.

How viewing works

Contact the video information manager in advance, then visit the clinic. Viewing takes place where the recording device stores its data.

The clinic states that it will act on such a request without delay.

Protection

How footage is kept safe

  • Footage is encrypted and managed securely.
  • Access rights are granted by level.
  • To prevent forgery and alteration, the clinic logs when footage was created, why it was viewed, who viewed it and when.
  • Storage devices are kept under lock.

Personal data collected through the website is covered separately in the patient notices.

FAQ

Questions about CCTV

Why does the clinic record video?

For patient safety and crime prevention inside the hospital, and for safety management of the parking lot.

How many cameras are installed?

Four outside and twenty inside.

How do I ask to see footage of myself?

Contact the video information manager in advance and visit the clinic. You can also ask the clinic to confirm the footage exists or to delete it.

Is camera management handed to an outside company?

No. Installation and management of the video devices are not outsourced.

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