Privacy Policy
How your enquiry is handled
This policy covers the consultation form on this website. Medical records created at the clinic are handled under the clinic's own policy and the Medical Service Act.
Collection and use of personal information
This notice explains what the consultation form collects, what it is used for, how long it is kept and when it is destroyed. Changes will be announced on this page.
What we collect
Only what you type into the consultation form. There is no account, so no login ID or password is collected.
- Required: name, email address, country of residence
- Optional: phone or WhatsApp number, age, the area you want help with, when you plan to visit, how you would like a reply, and your question
- Collected automatically: the page the form was sent from and the campaign tags on the link you arrived through
The form does not accept files. If you send an exam report by messenger, it is used for your consultation only.
Why we use it
- To answer your enquiry and arrange your visit
- To count which channels enquiries come through. Names and contact details are not used for this.
It is not used for anything else, and no marketing messages are sent without separate consent.
How long we keep it
Enquiries are destroyed no later than 12 months after they arrive, and sooner once the consultation is closed.
Sharing
Your information is not shared with third parties.
Processors
- Supabase: storage of enquiries
- Vercel: hosting of this website
Your rights
You may ask at any time to see, correct or delete your information, or to stop its processing. Contact the clinic's personal information protection officer through the consultation channels on this site and the request will be handled without delay.
Your right to refuse
You may refuse consent. If you do, the online form cannot be sent, but messenger consultations remain open to you.
